"When you're faced with suddenly losing your offices you have so many things to do and people to organise you need the help of
someone like ICM to absorb a huge part of the stress – trusting them completely to have a new, working premises ready for you straight away"
Lynn Aisbett, Chief Executive, Melton Borough Council
Telephony Recovery
Telephony systems are critical in order to maintain an organisations ability to interact with and respond to the community it serves. ICM's Telephony Recovery services ensure that continual business functions can be maintained, even in the event of a disaster that affects your telephone service provider.
As well as relocating your staff and having all data, desktops and seats available for you in our Business Continuity Centres, ICM can provide programmable telephony recovery. This service is tailor made to integrate with your disaster recovery plans and will match your service department and call centre requirements, with every position in the suite having a dedicated DDI telephone extension. In addition, ICM is able to provide a sophisticated ACD telephone system and offers an enhanced telecoms Business Continuity service.
Following a disaster, voice and data access would be reinstated, with calls diverted to an alternative workplace environment at an ICM Business Continuity Centre. Our telephone systems are configured by ICM staff to meet customer specifications, so we are able to configure the system as it would be configured at the customer's own site, to ensure that normal work practices change as little as possible.
Public Sector Business Continuity News
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further detailsDover District Council
"Having a business continuity plan that utilises the services of ICM gives me the peace of mind that if we needed to invoke our plan, we could continue to deliver critical services to the region. ICM's business continuity people are friendly and efficient but above all, provide a quality service."Andrew Watson, Senior ICT Manager, Dover District Council