"After a phone tunnel fire affecting 130,000 businesses including Yell,
ICM’s efforts helped us to be up and running quickly with minimal disruption"
YELL
Telephony Recovery
Telephony systems are critical in order to maintain an organizations ability to service its customers in today's modern workplace. ICM’s Telephony Recovery services ensure that continual business can be maintained, even in the event of a disaster situation.
As well as relocating your employees and having all data, desktops and seats available for you in our Business Continuity Services, ICM can also provide programmable telephony recovery. This service is tailor made to integrate with your disaster recovery plans and will match your office and call centre requirements, with every position in the suite having a dedicated DDI telephone extension. In addition, ICM is able to provide a sophisticated ACD telephone system and offers an enhanced telecoms Business Continuity service through a single contact.
Following a disaster, voice and data access are reinstated, with calls switched through to an alternative ICM site. As well as routing of incoming calls, standard caller identification processes as held in the customer database can also be made operational to ensure that normal work practices change as little as possible.