Client Survey


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Mike Osborne - Managing Director - Business Continuity "ICM is continually striving to enhance service offerings by fully understanding customer opinions and changing needs and then developing flexible services to meet all requirements."
Mike Osborne - Managing Director - Business Continuity

This survey is an invaluable part of the process, with the findings providing a benchmark, both to review current service provision, as well as to identify areas for future improvement and development throughout the year. The results are independently reviewed by our Quality Auditors and the results form part of the Key Performance Indicators used to ensure constant year on year performance monitoring.

* Indicates mandatory field.

Name: *  
E-mail: *  
 
Please rate the following features of ICM Business Continuity:
1. Service Delivery
stage 1 2 3 4 5 6
Service Delivery & Flexibility
 Excellent  Good  Average  Poor  N/A

 
Technical Competency
 Excellent  Good  Average  Poor  N/A

 
Staff Professionalism
 Excellent  Good  Average  Poor  N/A

 
Testing Procedure
 Excellent  Good  Average  Poor  N/A

 
Invocation Procedure
 Excellent  Good  Average  Poor  N/A

 
Standard of Documentation
 Excellent  Good  Average  Poor  N/A

 
Confidence in Ability to Recover
 Excellent  Good  Average  Poor  N/A

 
Understanding of your Business Requirements
 Excellent  Good  Average  Poor  N/A

 
Relationship/Account Management
 Excellent  Good  Average  Poor  N/A

 
Speed of Response to Enquiries
 Excellent  Good  Average  Poor  N/A

 
Meeting your Expectations
 Excellent  Good  Average  Poor  N/A

 
Service Delivery Comments:
 
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