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"After a phone tunnel fire affecting 130,000 businesses including Yell, ICM's efforts helped us to be up and running quickly with minimal disruption"

YELL

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  • Questions You Should Be Asking A BC Provider
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Questions you should be asking a Business Continuity Provider

Business Continuity services with a trusted, proven service provider can ensure any interruptions to normal business are handled effectively and can even end up enhancing your reputation and building confidence in the market.

Some key questions can help you to decide whether any potential Business Continuity provider has your best interests at heart, can provide appropriate services in a timely manner and help you to manage your risks effectively.

Every supplier of Business Continuity services should be able to provide satisfactory answers to the following questions. A comparison of services and a full understanding in these points can help you to make an informed decision with regard to which provider you should choose to provide services that could prove critical to the survival of your business.

• What is your response time to an invocation of IT or Workarea services?
• Where do you ship your bonded stock / mobile recovery facilities from?
• Do you provide transparent information on all of your syndicated services?
• What risk management policies do you have in place and what is your approach to managing risk on your customers’ behalf?
• How many times do you sell your syndicated services? (Workarea positions / replacement equipment etc.)
• What is your exclusion zone policy?
• How easy is it to re-work or re-negotiate the contract within its term?
• How flexible and amenable are you in meeting our evolving service requirements?
• How often will an Account Manager engage with us?

ICM has an extensive range of business continuity services and a friendly, 'can do' approach, making us the ideal partner to fulfill every business continuity requirement to keep your business running. We’re ready to answer your questions!